Frequently Asked Questions

Doctor-Quincy MedTech is intended to be a 24-hour resource for simple, convenient healthcare. Depending on the severity of the patient's condition, our doctors and therapists are fully prepared to assist with a wide range of common and serious health issues.

We can't predict when we'll get sick, but you can bring our doctor with you and get the care you require anywhere in Indonesia. How happy will you be to know that you can see a doctor in your own home in minutes and have a prescription send to a pharmacy near you?

Doctor-Quincy MedTech certified doctors and therapists are available 24 hours a day, 7 days a week and can help with over 101 medical conditions. You can see a doctor whenever and wherever you want, including evenings, nights, weekends and holidays.

• Go online and visit: https://doctorquincy.co.id
• Get the Doctor-Quincy Mobile App from Google Play.

You can begin using Doctor-Quincy as soon as you sign up and activate your account. Signing up and activating your account are both completely free. If you’re required to pay, it will only be for your doctor's visit.

Once you have a Doctor-Quincy account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to take it a step further? Fill out your medical history profile to help your doctor prepare for your appointment.

Doctor-Quincy is available 24 hours a day, 7 days a week, and 365 days a year, even on weekends and holidays. Use Doctor-Quincy anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

Doctor-Quincy is available throughout Indonesia. Based on your location, we will connect you with a network of Board Certified doctors and therapists. We ensure that each doctor is fully licensed to practice medicine in Indonesia.

Yes, Doctor-Quincy is accessible via most mobile devices that have an Internet connection. The Doctor-Quincy Mobile App can be downloaded from the Google Play Store.

Yes, if the doctor believes medication is necessary, he or she can write you a prescription and send it directly to your preferred pharmacy. Please be aware that our doctors do not prescribe controlled substances (e.g., narcotics, anxiolytics, and stimulants) or certain other medications. Finally, Doctor-Quincy does not guarantee that a prescription will be written; the physician will make that decision based on your clinical presentation.

Confidentiality is an important component of Doctor-Quincy’s Code of Ethics. We value your privacy and take it very seriously. There are also laws in place to safeguard your privacy. The Privacy Rule is intended to provide a basic level of protection. Doctor-Quincy has stringent laws in place to safeguard your personal health information. Doctor-Quincy will only share your information if required by law.

To use video conferencing you need:

• Windows®10, Vista, or XP
• A Mac running OSX 10.6 (Snow Leopard) or superior.
• Highspeed internet connection
• A webcam with at least 2.5 megapixels
• Microphone (most webcams already have microphone built in)

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

Doctor-Quincy App is available for free download and there is no subscription fee. The fee you pay covers the cost and time of your doctor visit. Remember that our prices are lower than what you would pay at an urgent care or hospital emergency room.

However, for the best experience, we recommend that you use WIFI. You should be fine as long as your connection is 4G or LTE. If you have connection problems while on a video chat with a doctor, simply switch to text or audio only mode and your connection will improve.

At the moment, we do not. We want to provide a service that you or anyone can use and pay for only when they use it.

We do require an appointment for a mental health condition with a Therapist or Psychiatrist. Appointments can be scheduled using the mobile app or website's self-scheduling feature.

For medication management, a patient would see a psychiatrist, and for talk therapy, a patient would see a psychologist.

A combination of talk therapy and medication management is sometimes the most effective form of treatment.

Psychiatrists and therapists can both assess a person to determine whether one or both treatment approaches are required and make recommendations based on their assessment.

During a visit, you can discuss with the doctor whether taking time off from work or school is part of your treatment plan.

If you require an excuse note, you may ask the doctor during your visit. If you forget to request an excuse note during your visit, send us an email and our Support Team will gladly assist you.

It is simple to set up accounts for multiple adults over the age of 18 on the same device. Simply log out of the app and create a new account.

Please keep in mind that multiple accounts for the same person are not permitted (highly prohibited). If you have accidentally created multiple accounts for yourself, please contact our Support Team for assistance at: support@doctorquincy.co.id

Once you've logged into the app, go to the top right of the screen and click on the "settings" icon. You can then edit your Account and Payment information.

To ensure the security of your account, please contact our Support Team and update the following information:

• Name
• Date of Birth
• Email Address
• Gender

Yes. Our psychiatrists have the authority to prescribe medication at their discretion. However, there are some restrictions on the medications that our psychiatrists can prescribe. If the medication you require is not available from our providers, we recommend consulting with a local health facility.

Yes. We recognize the significance of carefully selecting a therapist of your choice. You can view available licensed therapists, read their biographies, and select who you want to speak with.

If you have not enabled WIFI, then we strongly recommend you do so. This can greatly improve the speed of your connection and quality of your experience.

We currently support Chrome, Firefox, Microsoft Edge and Safari.

• We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones.
• For Android, you must have Android 4.4 or newer to install our app
• For iOS, you must have iOS 11 or newer installed. Additionally, your iPhone must be a model 5S or newer

We're sorry you're having difficulty finding our app. Here are some pointers to help ensure that our app is available for your device:

• Do you have an Android or iOS device? We currently are only able to support Android and iOS.
• If you are unable to find our app in the Google Play Store or iTunes app store, then it's possible your device is running a version of Android/iOS that we do not support.

We're sorry to hear you're having difficulties with our app. The following are some useful techniques that are quite often helpful in situations like this:

• Double check - that you are using a supported device
• Restart your device - It may seem a bit silly, but it does help clear up a number of minor issues!
• Double check your internet connection - ensure that you are connected to a strong WiFi connection for the best possible experience.

  To ensure that your connection meets our minimum requirements, perform a speed test at www.speedof.me or www.speedtest.net. To maintain a stable connection with our service, you must have a download speed of 3mbps or higher and an upload speed of 1.5mbps or higher.

  If your speed results are lower than those recommended above, or if your connection is still not working, try Cellular. If your device is compatible but you can't get a good WIFI connection, you may be able to use your cellular connection. Just make sure to reboot before dialing from a cellular connection. This step is recommended in areas with good LTE/4G coverage.

• Reinstall the app if necessary. Your phone may experience a hiccup during the installation, causing the app to fail to function properly. This should be resolved by reinstalling.

If you are still unable to run the app after attempting the above solutions, please contact our Customer Support Team, they will assist you further.

Please review the terms and conditions associated with your code for any applicable limitations. Some codes, for example, can only be used on the first visit. If you have any further questions, please contact us at support@doctorquincy.co.id.

Everything you wanted to know about Antibiotics but shy to ask

Antibiotics, like all medications, have advantages and disadvantages. They can save lives when used correctly, but when used incorrectly, they can cause a variety of problems ranging from allergic reactions to side effects. Furthermore, improper antibiotic use can lead to "antibiotic resistance," which means the antibiotics may not work anymore for you when you really need them! Read on to learn more about how to become an expert on this topic:

• When to use antibiotics: Your doctor-Quincy has many years of education and experience that he or she will use to determine whether or not your problem requires an antibiotic. If they believe you have a BACTERIAL infection, they will most likely prescribe an antibiotic; however, if they believe you have a VIRAL infection, they will avoid giving you an antibiotic because it will not help and may even harm you. Most upper respiratory infections (e.g., sinusitis, ear infections) begin as a VIRAL illness in otherwise healthy people and only rarely progress to BACTERIAL infections after 1-2 weeks.
• Can Doctor-Quincy physicians assist with VIRAL infections? Without a doubt, yes! When you present with symptoms for less than a week, your doctor will assess your full story and may treat you with decongestants and anti-inflammatory medications, but he or she will avoid giving you an antibiotic during this viral phase because it does not help and may cause complications. If you have more severe symptoms, your doctor will use their best judgment to determine whether you have an early bacterial infection and thus need antibiotics.
• Antibiotics may become less effective in the future if they are overused. Antibiotic resistance means that antibiotics are becoming less effective as a result of years of overuse. Furthermore, no new antibiotics have been developed in the last ten years, so you must be cautious about how you use antibiotics! In other words, if you don't use antibiotics frequently, you (and others) may respond better to them when you really need them in the future.
• Antibiotics can occasionally cause more harm than good. Antibiotic side effects may include gastrointestinal upset, diarrhea, vaginal yeast infections, and decreased oral birth control effectiveness. Worse, you may experience an allergic reaction, which can range from a mild rash to severe life-threatening breathing difficulties and anaphylactic shock. Finally, an increasingly common risk is developing a severe form of diarrhea (called C. Dificile), which occurs when an antibiotic kills off the "good bacteria" in your gut, allowing the "bad bacteria" to grow.
• When a patient does not require an antibiotic, a doctor often spends more time with the patients. The choice of whether or not to use an antibiotic is not made lightly. When a doctor decides not to use an antibiotic, it usually means that they have given more thought to the best option for you. Your doctor has weighed the risks and benefits of treatment and asked the pertinent questions to determine the best course of action. Furthermore, there is mounting evidence in the medical community that it is prudent to take a "wait and see" approach to antibiotic use due to rising resistance and side effects, particularly in children. Ear infections, sore throats, sinus infections, and coughs can often be treated with a variety of other medications rather than antibiotics.